Unfortunately because we run a small business, we cannot accommodate for free returns or free size exchanges at the moment. APPAREL - Returns/Exchanges:īefore purchasing any of the apparel, we advise that customers double check and measure their sizing accurately before placing an order. We do not accept cancellations or refunds on the difference for currency fluctuations. For blemishes on scale figures, please contact us with photos and evidence so we can determine the situation. Prize figures are often mass produced in factories so the chances of minor blemishes can occur. Since we are a small operation, we cannot accommodate refunds/replacements for products with minor paint defects. My figure has arrived with paint defect(s)? If a figure is severely damaged, please contact us with the same procedures mentioned and depending on the situation, a package claim can be filed with the carrier. We ask that you inspect the product itself to make sure all pieces are intact. Packages have insurance covered for the total cost minus tax and shipping. Attach photos and evidence and send to item(s) I purchased came damaged during transit.Take the following steps when contacting us: If the package is missing an item that is part of the order, contact us through any of the methods mentioned in the "Contact Information" page. We will assist you in filing a claim with the shipping carrier to open an investigation. Please contact us immediately if your package is missing an item. We insure all packages with shipping insurance in the case of theft or lost parcels. Attach photos and evidence and send to package is missing an item.Take photos of the figures inside the shipping box, a photo of the box showing the box size on the bottom, and another photo of your order receipt.Upon noticing the incorrect item(s) was sent, please keep ALL item(s) the way they arrived figure boxes should not be opened.Please take these following steps in order:
If in any case your package contains the wrong items, please contact us immediately. I was sent the wrong item(s) in my order. We do not accept cancellations or refunds on the difference for currency fluctuations. In the situation you are granted a refund, it will be your transaction total minus the 15% restocking fee. When we place that order, we cannot remove or cancel that item with the supplier. We are determined to fulfill your order once it is placed Once an item on preorder is placed, we contact our respective supplier to place in that order for you. Can I cancel and get a refund?Ĭancellations and refunds are determined by case by case scenarios. ALL INQUIRIES OR REQUESTS MUST BE SUBMITTED WITHIN 30 DAYS OF RECEIVING YOUR ORDER.
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